Returns with an account

Returns with an account

Use this page only if you have an account with us.

You can make a return request for:

  • Return and get a refund.
  • Return and exchange for a different item.

 

Log into your account here

 

What to do:

1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".